After sales services
Find out about your rights as a passenger.
View all the related documents:
Passenger Rights
Conditions of Carriage
Compensation due to delayed TGV trains is exclusively processed by the SNCF.
Fill out the G30 form (only available in French) within a period of 60 days after the end of your journey, enclosing the original valid and stamped ticket, as well as the confirmations of delay, invoices, etc. and send all the documents in a stamped envelope, directly to the SNCF at the following address:
Service G30 SNCF
– CS 69150 –
F-14949 CAEN Cedex 9.
Formulaire G30
Fill out the ‘Compensation Request Form’ form within a period of three months after the end of your journey, enclosing the original valid and stamped ticket, and the reservation if applicable, as well as the confirmations of delay, invoices, etc.
Hand it in at one of the passenger ticket desks at CFL stations or send it to the following address:
CFL – Société Nationale des Chemins de Fer Luxembourgeois
Service Activité Voyageurs Trains
(AV1/Td)
B.P. 1803
L-1018 Luxembourg
Compensation request
If you have bought an online ticket, you may have to cancel your bookings
Manage your bookings here.
Not all your bookings are refundable or changeable.
Digital Homeprint tickets purchased online (www.CFL.lu) or via the CFL INTERNATIONAL APP can only be cancelled online (cancel a ticket).
For all other reimbursemens, fill out the ‘Refund request’ form at the latest 1 month after expiry of the validity of the ticket along with the original travel documents (tickets, reservations, etc.) as well as any other document that may be useful (certificate, invoice, etc.).
Hand it in at one of the passenger ticket desks at CFL stations or send it to the following address:
CFL – Société Nationale des Chemins de Fer Luxembourgeois
Service Activité Voyageurs Trains
(AV/TFS-Tr)
B.P. 1803
L-1018 Luxembourg
Refund request
Check out the document.
Download the document: General-conditions-for-the-sale-of-international-tickets-via-this-website.pdf
Check out the document about protection of personal privacy.
Download the document: Protection-of-personal-privacy.pdf