FAQ

Luxembourg is the first country in the world to offer nationwide free public transport.
On trains, the free journey is only granted for 2nd class journeys (excluding TGV).
No reimbursement for tickets and supplements that are valid through February 29th.
The first class travel, as well as cross-border and international journeys remain chargeable.
You can buy a 1st class ticket for a national fare or a ticket for a cross-border fare on the train with an on-board supplement of €1.
You will need to pay cash.
Some fare offers are not available on the train.
 
 

 
In order to obtain certain offers, the presentation of an official identity document is required.
In addition, for certain international train tickets, travelers' personal data (surname, first name, date of birth, e-mail address) are required.
More information here.
When controlled on board the train, persons in possession of a nominal train ticket are obliged to prove their identity (identity card, passport) if requested by the train staff.
When you purchase your ticket on board, a supplement of €1 will be added to your ticket price for the use of this service.
 Passengers with a B or C disability card as well as holders of a ‘Schwerbehindertenausweis’ (severely disabled card) issued for the DB German train network with a level of disability higher than or equal to 50% do not have to pay the on-board fare when purchasing a ticket on the train.
 

 
According to the law of 19 June 2009 on order and safety in public transport, CFL agents, members of the Grand Ducal police and agents of the customs and excise administration are authorized to control the identity of public transport users and to have an identity document displayed for these purposes.

When controlled on board the train in 1st class, persons in possession of a nominal train ticket are obliged to prove their identity (identity card, passport) if requested by the train staff.

In order to obtain certain offers, the presentation of an official identity document is required.
In addition, for certain international train tickets, travelers' personal data (surname, first name, date of birth, e-mail address) are required.
More information here.
Board the train and immediately inform the train staff that there is a problem with the ticket machine. The train staff will sell you a ticket for the journey of your choice.
 
The mKaart is a multi-functional card you can top up with 1st class and Regiozone transport tickets.
The mKaart can be used to access to the various mBoxes to facilitate connections between the bicycle and public transport. Only a refundable deposit of € 20 is needed.
You can access P&R Belval-Université for free with a special mKaart. Find out here.
For your information: when you opt for an annual subscription, you need a personalized mKaart with a photo and your first and last name.
 
The CFL provide 18 spaces exclusively reserved for parking and charging electric cars. The spaces can be found inside the car park, on the ground floor.
 
You can pick up your tickets free of charge from one of the two SNCF self-service terminals located at Luxembourg train station using the physical credit card that you used to pay for your tickets online.
 
 
During the opening hours of the international ticket office at Luxembourg station you can ask to have your Homeprint digital ticket printed out. This service is charged at €6 per booking.
 
 
The Luxembourg Card is the ideal formula for discovering Luxembourg. It gives you free access to more than 60 attractions across the country. You can buy the Luxembourg Card in our two sales centers at the stations Belval-Université and Luxembourg.
 
At the international ticket office at Luxembourg train station, we also sell books of tickets for the Paris metro. Don’t hesitate to ask the ticket officer next time you purchase TGV train tickets to Paris.