CFL | CFL go - Frequently asked questions

Where can I download the app?

The CFL go app is available in the App Store for iOS devices and in the Google Play Store for Android devices.

Is the app free to use?

Yes, the app is completely free to use. The only paid features are for purchasing tickets.

What features does the app offer?

•   Multimodal route planning (train, bus, school bus, tram, funicular, bicycle, walking)
•   Timetables and real-time information
•   Personalised notifications and alerts
•   Purchase of tickets
•   Integrated iOS and Android wallet
•   Works tool
•   Multi-service user account (MyCFL)
•   Digital accessibility

Does the app include all modes of transport?

The app allows you to plan your journeys on public transport, from departure to arrival, including trains, buses (including school buses), funiculars, trams and walking.

Do we receive notifications about the departure of our transport?

These notifications are personalised according to your needs. Add the journey(s) you are interested in, either on a one-off or regular basis, and you will receive notifications in the event of:
•   Disruptions (delays, cancellations)
•   Track changes
•   Missed connections

Are there real-time updates on the departure times of different modes of transport?

Yes, the data is updated on an ongoing basis. Simply refresh the search page to see the correct data in real time.

Can we save our favourite journeys?

You can add a journey search to your favourites and enable notifications for journeys that are of particular interest to you.

Do we need to create an account to use the app?

No, creating a MyCFL account is not mandatory. However, registration is strongly recommended in order to benefit from a smoother user experience, particularly when using multiple devices and to ensure a simplified ticket purchasing process and future features.

What measures have been taken with regard to the GDPR?

Personal data protection has been integrated into the app's design from the outset. We apply the principles of the GDPR, including data minimisation, transparency, explicit consent and information security. Users retain control over their data and can exercise their rights at any time.

Can we purchase our tickets directly on the app?

Yes, a selection of tickets can be purchased directly through the app.

Will our tickets and season tickets be automatically transferred to the new app?

Yes, you will find your ticket and season ticket purchase in CFL go.

In the event of disruptions, does the app offer alternatives?

As with CFL mobile, it will be possible to see alternative options.

What about my personal data stored in the old CFL Mobile app?

All personal data related to a purchase made on CFL Mobile will be kept for a period of 10 years before being deleted.
For people who have not made a purchase, personal data will be kept for 2 years before being anonymised.