The CFL's responsibility
Via the website www.cfl.lu the CFL would like to inform their customers and Internet users about the products and services provided by the company and facilitate access to the CFL's latest news.
The CFL's aim is to provide precise and up-to-date information. Nevertheless, despite the care taken in drafting the content and managing the website, some information may be incomplete or imprecise, or affected by errors or inaccuracies. Access to this information may also be disrupted by technical issues. Moreover, this information does not have an absolute universal scope. The CFL will try to correct any errors that they have been made aware of.
The website www.cfl.lu is a service provided to CFL customers and Internet users in addition to official documents. In addition to using the website, the CFL invite Internet users and customers to consult the official documents, for example the timetables distributed in train stations or information notes.
The CFL decline all responsibility regarding the use of the content published on the pages of the website www.cfl.lu. This website contains information which, despite our best efforts, might not necessarily be exhaustive, complete or up-to-date. In the event of a discrepancy between information available on the website www.cfl.lu and the information published in official original documents, the official original documents as published shall prevail and are applicable. The CFL shall not be held responsible for damage caused by the use of website content which has not been updated or which is not complete (e.g. missed train connection).
The website www.cfl.lu offers an online sales service for some tickets. It is assumed that the customer is familiar with the conditions linked to online sales. Customers can obtain additional information by calling +32 (0) 2528 2828.
Some pages of the website www.cfl.lu contain links to external websites. The CFL cannot be held responsible for content published on these websites and have no control over this information, for which they decline all responsibility.
In addition, the CFL are not responsible for the use of this website or of any external websites and any damages which they may cause to the Internet user's computer equipment and installations (e.g. virus, deleting data, damaging files, etc.).
The CFL cannot be held responsible for disruptions in access to the website www.cfl.lu, whatever the nature of the disruptions, or for any damages which might consequently arise.
Finally, the CFL have the right to change this website, its contents and the services it offers without prior notice to Internet users.
Protection of privacy
The CFL protect the privacy and personal data of Internet users visiting the website www.cfl.lu according to the legal provisions which apply in this area.
Personal data transmitted by Internet users on the website www.cfl.lu are recorded in certain specific cases such as the online ticket sales service, the e-mail alert service, the use of contact forms or when sending e-mails from contact addresses published online.
These personal data are not passed on to any trading company or other organisation outside the CFL, except if the processing of the service (for example the online sales service) requires it in order for the CFL to respond to the Internet user's request.
You have a right of access to, a right of correction or deletion of your personal data, as well as a right to oppose the processing of your personal data or to obtain a limitation of this processing. These rights may only be exercised within the limits of any contractual or legal obligations.
You also have a right to lodge a complaint before the Luxembourg supervisory authority, the Commission Nationale pour la Protection des Données (https://cnpd.public.lu/fr.html).
For more information about the processing of your personal data by the CFL, please read our information note on personal data protection available here.
With respect to the suggestions, ideas and concepts suggested by Internet users, the CFL reserve the right to use this information, particularly in order to develop new products or services, without restriction or prior notification. If an Internet user sends information to the CFL which is incorrect or which has been obtained illegally, the CFL may not be held liable for the CFL's use of this information.
Internet users may not hinder the proper functioning of the website www.cfl.lu by sending junk mail (spam) or computer viruses.
The texts, illustrations, photos, logos, trade names, graphics and any other aspect published on the website www.cfl.lu or which is an integral part of its corporate design may not be used, copied, reproduced, published, displayed, presented, changed or reworked, etc. in whatever form, partially or fully, mechanically or manually, without the express and prior authorisation of the CFL.
This authorisation may be requested by sending a message to our communication department by clicking here.
Any person violating these provisions is at risk of legal proceedings.